Frequently Asked
Quick answers to the usual questions.
Don't see what you're looking for? Call us at 256-536-2475 or drop your info and we'll reach out.
The Process
Do I really not have to come in?
Nope. Browse online, fill out the trade appraisal, agree on numbers, take a finance call, e-sign documents, send payment — all from wherever you are. We deliver the car to your driveway.
How long does the whole thing take?
Depends on you. The trade appraisal form takes under five minutes to fill out — from there a manager reviews it and follows up with your number. The finance call is twenty minutes. Signing takes another twenty. Payment is however fast you want it to be — a wire is same-day, ACH takes about three business days, and a cashier's check can come with the driver on delivery day. From signed to delivered is usually two to four days, and delivery day itself runs about forty-five minutes.
What if I want to test drive first?
Come in for the test drive, then go remote from there. We're flexible — the goal is to make it easy for you, not force you into one path.
Trade-In
What's the Sight-Unseen Promise?
We appraise your trade based on what you describe and the photos you send. As long as the car matches that description at delivery, the appraisal holds. We don't re-negotiate at the last minute.
What if my trade is in worse condition than I described?
Be straight with us upfront — we'd rather know now. If something at delivery is substantially different, we work with you to re-appraise. The driver might bring the new car back and we reschedule. It's rare when the form is honest.
Do I need to upload photos?
Yes — eight required photos (four exterior corners, interior front and back, trunk/bed, and the odometer). You can add up to ten more close-ups of anything damaged. Photos make the appraisal accurate and protect both sides.
Payment
How do I pay?
Wire transfer (fastest), ACH through our payment portal, cashier's check, money order, or a funded finance contract from your bank or credit union. You can also put up to $5,000 on a credit card — there's a processing fee. We're not able to accept personal checks.
Why is wire transfer fastest?
A wire sent today is usually received today, so we can dispatch the vehicle as soon as funds clear. ACH through our payment portal takes about three business days to settle.
Can I just give a cashier's check to the driver?
Yes. Hand it to the driver on delivery day — you don't need to mail anything. Just tell your salesperson which bank it's drawn on ahead of time, because we confirm the check with that bank on the morning of delivery before the driver heads your way.
Can I finance through Bentley?
Yes. We work with most major banks and credit unions. The finance call covers your options, terms, and monthly payment. You can also bring your own financing — we'll work with your bank's funding process.
Delivery
What's the delivery area?
Anywhere we can reasonably drive to. Locally — North Alabama, parts of Tennessee. Farther than that? Call us — we'll work it out, may involve a delivery fee.
How does delivery day work?
Once payment clears, we schedule a delivery time that works for you. Our driver shows up with your new car, walks you through it, has you sign the New Vehicle Condition Form, and — if you have a trade — drives it back to the dealership for us.
What if there's a problem at delivery?
Don't sign anything. The driver brings the car back. Call us, tell us what's wrong, we work it out. The Condition Form exists exactly so you have a clean record of the car's state when you receive it.